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Urgent Support

You Are Not Alone

Urgent Support

We are sorry to hear you require urgent support. We are here for you and will provide as much support possible. Please follow the instructions below and one of our team member will support you..


How to reach out for support

If you are in need of urgent support, please reach out to our support services below. At the moment, telephone call support is currently unavailable.

  • Drop us a message saying "hi" or "I need help"
  • Melissa, our Digital AI Triage nurse will gather some information whilst you wait and will conntect you to a member of our team.
  • If you are not safe or are suicidal, you will be connected to someone within minutes.
  • With our WhatsApp support service you can message us at anytime. You can take your time and also message us whilst you at work, at hospital or out.
  • You may be charged by your carrier for SMS, if SMS messages are not included in your Data plan. If you exceed your data plan, you may also be charged. Alternatively, you can drop us a WhatsApp message instead.
  • It can take our team some time to respond, but usually it is within minutes.
  • If you have attempted suicide and are waiting to receive support via emergency services, then update us with the current situation and we will see what we can do.
  • This is a confidential service.